The Master in Business Quality and Performance Management (MBQPM) is designed for training present and future managers in industry and services to understand and master organizational processes and improve organizational performance through the use of quality, control and improvement principles and tools.  

Courses take place every evening (starting at 6pm), comprising 9 sessions of 3 hours each. The program’s duration is 22 months with a new course each month on average.

The program is composed of the following modules:  

1.  Principles and requirements for quality and performance management

2.  Quality Management Systems

3.  Audit

4.  Project Management

5.  Process Management

6.  Strategy and Total Quality Management, integrated systems, Excellence models

7.  Service Quality and performance

8.  Human Resource Management, quality and performance

9.  Design Quality

10.  Environmental Management

11.  Sustainable Development

12. Performance evaluation and continuous improvement

 
Final project: At the end of the program students will have to produce a final project monitored by individual coaching.

Tuition fee (February 2011 – December 2012): 7,300 US$

Open for new registrations until 31st December 2010. 

download the brochure here!